FAQ

→A: The factory is located in Dongguan City, Guangdong Province, China, with convenient transportation:

- About 50 kilometers from Shenzhen Airport (1 hour drive)

- About 90 kilometers from Guangzhou Baiyun Airport (2 hours drive)

→Location map can be provided to support customers to inspect the factory on site

→ A: The factory has its own technical R&D team, specializing in the manufacture of plastic machinery, and has 20 years of production experience, providing full process control from R&D, production to testing to eliminate OEM quality risks.

→ A: The factory covers an area of 5,000 square meters, with 50 employees (including 5 technical engineers), a monthly production capacity of 500 units, and has provided automated high-quality equipment for customers in 150 countries.

Provide automated plastic auxiliary equipment for professional granulation and injection molding extrusion blow molding industry

→ A: Focus on five major types of equipment:

✅ Raw material mixing and proportioning (vertical mixer/horizontal mixer/weighing and packaging)

✅ Plastic dryer (dehumidification/hot air)

✅ Color mixer (volumetric/weightless)

✅ Industrial chiller (air cooling/water cooling)

✅ Automatic feeding system (central feeding/single machine)

✅ Crusher recycling production line (shredder, crusher, silent crushing)

→ Provide a list of equipment models (official website download).

→A: Covering granulation, injection molding, extrusion, bottle blowing, waste plastic recycling industry,

Including: automotive parts, medical packaging, electronic housing, daily necessities, building materials, home appliances, food, chemical industry and other fields, can be customized according to industry needs (such as medical grade dust-free dryer, anti-static color mixer)

→ A: Currently in your country, it is temporarily directly operated by our China headquarters to ensure price advantages, and open agency cooperation. If there is an agent in your area, we will recommend the nearest service provider.

→A:Agency cooperation process:

①Submit company qualifications and market plan→ ②Send agency agreement after evaluation→ ③Product training + technical information package→ ④First order discount + annual rebate→Contact yangmin@gx-plasticmachinery.com for details

→ A: Standard model **MOQ=1 unit, customized model MOQ=1 unit, support mixed ordering of multiple models.

→A: Yes! We provide:

- EXW Dongguan factory pickup

- FOB Shenzhen Port delivery

- DDP designated Chinese warehouse (including freight and insurance)→The warehouse address must be provided to calculate the freight.

→A:

1. LCL shipment:

Fumigation wooden box (IPPC standard) exterior→Provide packaging photos/videos for confirmation before shipment.

→2.: FCL shipment:

The equipment does not need to be packaged and is directly loaded into the cabinet. We will tie it up and fix it to ensure safe transportation to your country.

→A: Flexible choice according to demand:

- Ocean freight (full container FCL/less than container LCL)→door to door service

- Air freight (suitable for urgent orders, small items)→3-7 days direct delivery

- Land freight (Southeast Asian customer dedicated line)→Provide full logistics tracking number.

Generally, ocean freight is the first choice.

→A: Security and compliance, support:

- T/T: 50% deposit + 50% balance paid before shipment

→A: Conventional models are in stock.

Customized equipment: (after receiving the deposit), 20-45 days. Expedited orders can shorten the time (need to be confirmed according to the content of the communication).

→A:

- 1 year 365 days warranty for the whole machine (if accessories are required, only domestic addresses are available)

- No warranty for man-made damage, unauthorized modification, and natural disasters→Spare parts are supplied at cost price for life.

→A: Three-level response system:

Remote diagnosis is provided within 24 hours **→Software failure is solved within 72 hours *→Replacement parts are shipped within 7 days (overseas warehouses are given priority).

→A: Three-step simplified installation:

①Provide high-definition installation video + English manual

②Free video connection guidance (time zone covers your working hours)

③If the production line is more complicated, you can choose on-site installation service (engineer visa fee + travel expenses are calculated separately).

→A: Support global dispatch! The cost includes:

- Actual expense**: air tickets + visa + food and lodging + labor costs

→ A: Founded in [2015], with 20 years of industry experience, serving tens of thousands of companies, and has mature and stable technology and services.